Privacy Policy

Information We Collect

When you register an account or participate in our games, we collect the personal details required to create and manage your profile. This typically includes your full name, date of birth, residential address, email address, telephone number, and username. We also gather information needed to complete financial transactions, verify your identity, and meet regulatory responsibilities.

In addition to information you provide directly, our systems automatically collect technical data such as your IP address, browser type, device information, and pages visited. This helps us understand how our services are used and allows us to maintain a smooth, secure experience.

How We Use Your Information

We use the collected information primarily to deliver and improve our gaming services. This includes processing deposits and withdrawals, verifying your age and identity, preventing fraud, and providing customer support. Your data also helps us communicate important account notifications and, where you have given consent, send details about promotions and bonuses that may interest you.

Another important purpose is compliance with legal and regulatory requirements, including anti-money laundering rules and responsible gambling obligations. We do not use your information in ways that are incompatible with these stated purposes.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share it with carefully selected service providers who assist in operating our platform. These partners include payment processors, identity verification agencies, hosting services, and customer support tools. All such parties are bound by strict contractual obligations to keep your data secure and use it only for the purposes we specify.

We may also disclose information when required by law, such as to regulatory authorities or law enforcement agencies, or to protect the rights, property, or safety of ClubHouse Casino, our players, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable certain functions, remember your preferences, and analyse site traffic. Essential cookies allow you to move around the platform and use its features, while performance cookies help us understand which areas are most popular.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to access some parts of the site or affect how personalised your experience is.

Data Security

We take reasonable and appropriate technical and organisational measures to protect the personal information we hold. This includes encryption of sensitive data during transmission and storage, access controls, and regular security reviews. While no system can guarantee absolute security, we work continuously to maintain a high level of protection for your information.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and, in certain situations, ask for its deletion or restrict how we use it. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting customer support.

To exercise these rights, simply reach out to our support team. We will respond to your request in accordance with applicable Canadian privacy laws and may ask for identification to protect your security.

Data Retention

We keep your personal information only for as long as it is needed to fulfil the purposes described in this policy or to meet legal and regulatory obligations. Once it is no longer required, we securely delete or anonymise the data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you through our website or by other appropriate means. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact our customer support team through the live chat feature or email address provided on our website. We are happy to assist and address any matters relating to your privacy.